Keeping you safe - your new patient journey

Our team has always had your wellbeing as our priority. You can rest assured that we’re experienced in keeping our practice spotlessly clean and our stringent decontamination processes have been in place for years. Due to Covid-19 we have put extra measures in place. Here are some instructions for what will happen when you visit.

Before your appointment

• We will give you key information ahead of your appointment
• You may be asked to complete a pre-appointment pack
• Our team will have daily temperature checks before we start work
• You may be asked for payment over the telephone beforehand

On the day

• Ensure you have been to the toilet, are well hydrated and have brushed your teeth before leaving home
• If you can, please try to come to your appointment alone and limit the possessions you bring with you
• Please bring your own facial covering or mask with you
• Please knock on the front door to check in and then you will be asked to return to your car until you are called in for your appointment

Entering our practice

• We will call you when it is time for your appointment
• We will take your temperature at the door
• You will be asked to sanitise your hands throughout different points of your journey
• Our reception team will be behind a plastic screen for added protection
• We will have distance markers on the floor to ensure safe distancing
• Our practice will be clutter free with no magazines
• We will ask for payments to be made by card

Treatment room

• All treatment rooms are cleaned and disinfected between patients
• You will be asked to leave your coat and bag in the box provided
• You will be asked to sanitise your hands before and after treatment
• Our team will be wearing full personal protective equipment (PPE)
• You may be asked to swill with a special mouthwash for one minute